All Sandast products carry a lifetime warranty on all materials and manufacturing.
Our products are built for lifetimes of satisfaction. We believe in our craftsmen, our materials and our designs so strongly that we warrant them against defects in materials and workmanship for lifetime.
Our lifetime warranty applies to product materials and construction under responsible use. Exposure to any harsh chemicals like salt, chlorine or conditioners that result in corrosion, discoloration or a breakdown of integrity of material, or a damage caused by any accident is considered abuse and will void the lifetime warranty.
Leather is a natural material and is therefore subject to change over time and with daily use. Irregularities in the consistency and depth of the color should not be considered a fault but inherent to the natural beauty of the leather.
As you are all aware, all of leather pieces are hand distressed and handmade. Although we take every precautions to handle the process as carefully as we can, some minor scratches are simply inevitable and we sincerely hope you understand and view it as our effort & passion instead of imperfection.
Our leather distressing involves many different process of oiling, waxing, polishing, and finishing so that it is ready for its adventure with you. As you use our product, you will notice the leather and its color will start to change as it is exposed o sun, moisture, and affliction…. as it is designed to be. Please enjoy your journey and its company.
We recommend not to leave it wet for too long… you can simply wipe the moisture with a fine cloth and every 6 months or so, just apply leather conditioner with a fine cloth. Always test in a small area first to see if you like the result. Apply in thin, even layers allowing each application to completely dry.
There is no remedy for natural wear and tear.
We provide repairs to reasonable wear and tear of the leather for the life of our products. As for damage caused by accident or any other unfortunate incident, we will do our best to accommodate you with repairs.
If you have any concerns or general questions about warranty, please feel free to email us at email@example.com or simply use the form below.